Lead Software Engineer- L1 (iOS)

The iOS Application Support Engineer is responsible for supporting and maintaining production iOS applications built using Swift and SwiftUI . The role is aligned to L2 and L3 application support , focusing on incident resolution, root cause analysis, application stability, and continuous improvement of guest facing mobile applications in a hospitality environment.

Key Responsibilities

• Act as the highest escalation point for complex iOS application issues
• Perform deep root cause analysis of recurring or critical incidents
• Diagnose and fix code level defects in Swift / SwiftUI. Lead performance optimization and crash reduction initiatives
• Support complex releases, rollbacks, and emergency hotfixes
• Collaborate with backend, DevOps, and security teams on systemic issues
• Proactively identify risks impacting guest experience and availability
• Provide technical guidance and mentoring to L2 support engineers
• Deliverables: Permanent resolution of critical and recurring iOS issues
• Improved application performance, reliability, and release quality
• Documented RCA reports with preventive actions
• Reduced incident recurrence and improved SLA compliance
• Standards and best practices for iOS application support
• Permanent resolution of critical and recurring iOS issues. for iOS application suppo Mandatory

Technical Skills

• Bachelor s Degree in Computer Science, Software Engineering. 5+ years experience in iOS development and/or L3 application support
• Expert level proficiency in Swift and SwiftUI . Strong knowledge of iOS architecture, debugging, and performance tuning
• Experience supporting high usage, guest facing mobile applications . Tools / Platforms / Technologies: Mobile Apps (iOS Swift/SwiftUI) SQL (PostgreSQL) Monitoring Tools (Datadog, CloudWatch) Git / CI-CD Tools (GitHub, Jenkins, Azure DevOps) ITSM Tools (ServiceNow, Jira) Preferred / Nice-to-Have

Skills

Experience in luxury hotel or resort operations Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps) Knowledge of AWS Exposure to mobile app QA/testing tooling (Firebase, TestFlight) Strong grasp of API security , caching, and CDN optimization Experience with observability enhancements (dashboards, alerts, log enrichment) Certifications (if any): ITIL Foundation Certification Apple App Development with Swift Certification ITIL Foundation (IT Service Management) Cloud or DevOps certifications supporting mobile CI/CD

Technical Skills

• Bachelor s Degree in Computer Science, Software Engineering. 5+ years experience in iOS development and/or L3 application support
• Expert level proficiency in Swift and SwiftUI . Strong knowledge of iOS architecture, debugging, and performance tuning
• Experience supporting high usage, guest facing mobile applications . Tools / Platforms / Technologies: Mobile Apps (iOS Swift/SwiftUI) SQL (PostgreSQL) Monitoring Tools (Datadog, CloudWatch) Git / CI-CD Tools (GitHub, Jenkins, Azure DevOps) ITSM Tools (ServiceNow, Jira) Preferred / Nice-to-Have

Skills