Logistics Client Support Specialist

Overview

Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders

Key Responsibilities

Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.) Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business Monitor assigned clients position & receivables

Education

BA or equivalent a focus on Commodity Trading, Logistics or Management is a plus Other certifications are a plus

Experience

Experience in an international environment/ global collaboration Experience in coffee trade logistics is a plus Experience in Customer Service is a plus

Technical Skills

Good knowledge of Excel, Word, Outlook Knowledge of collaborative tools (MS Teams, SharePoint,...) & Power BI are a plus Knowledge of SAP (compulsory) Knowledge of Incoterms Knowledge of ESCC is a plus Knowledge of PBI is a plus