Managed Service Desk Staff

Job Title: Managed Service Desk Staff

Location

Onsite - Qatar Experience 3+ yrs Duration 12 months Minimum

Education

Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field. Mandatory Certifications: ITIL Foundation Certified (Mandatory) Microsoft 365 Certified (Mandatory) 3. Required

Experience

Minimum 3+ Years of experience in IT Service Desk / Helpdesk Support. Hands-on experience in Hardware & Software Troubleshooting. Experience in Incident Management, Ticketing Tools (ServiceNow / Remedy), and end-user support. Knowledge of Windows OS, MS Office 365, Active Directory, and basic Networking.4. Language Requirements Fluent in English & Arabic (Speaking, Reading & Writing) - Mandatory. 5. CV Submission

Requirements

• Candidates must submit Bilingual CVs (Both in Arabic and English)
• Must attach copies of ITIL Foundation and Microsoft 365 Certifications along with the CV. Applications without certificates will not be considered .6

Roles & Responsibilities

• Provide L1/L2 Onsite Technical Support for Hardware and Software issues
• Log, track, and resolve service requests within defined SLAs
• Escalate complex issues to relevant technical teams
• Desired Candidate Profile

Education

Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field. Mandatory Certifications: ITIL Foundation Certified (Mandatory) Microsoft 365 Certified (Mandatory) Minimum 3+ Years of experience in IT Service Desk / Helpdesk Support. Hands-on experience in Hardware & Software Troubleshooting. Experience in Incident Management, Ticketing Tools (ServiceNow / Remedy), and end-user support. Knowledge of Windows OS, MS Office 365, Active Directory, and basic Networking. Fluent in English & Arabic (Speaking, Reading & Writing) - Mandatory.