Manager-D&IT GCC Governance and Operations

Job Description Roles & Responsibilities Req Id : 115269 Job Title : Manager-D&IT GCC Governance and Operations Business Unit sector : CPL-BECIO-CIO Department: BVCPL CIO Work Location : INPUNE Opportunity Type : Staff Relocation eligible : Yes Full time/Part time : Full-Time Contract Hire Only for this Project : No Visa Sponsorship Available: No Recruiter : Indranee Bindu Job Summary The Manager D&IT GCC Governance and Operations is responsible for the Global Competency Center (GCC) team coordination, governing, enabling, and optimizing D&IT operations across (GCC). This role reports into the D&IT Senior Director India & APAC to provide team governance, program oversight, and operational governance across multiple IT domains. The position ensures disciplined execution, risk mitigation, and consistent delivery outcomes while strengthening customer trust and employee engagement across the region. #LI-IB2 Key Responsibilities 1. GCC & Team governance • Provide governance over projects, programs, and site teams operating in a matrix environment to ensure positive business outcomes. • Reinforce a One Team culture across India/APAC, aligned with regional and global D&IT priorities. • Support workforce planning, employee engagement and demand management in partnership with the D&IT Senior Director India & APAC. • Foster a collaborative, high performance culture focused on accountability, delivery 2. Governance & Program Execution • Provide governance oversight for a portfolio of D&IT programs and initiatives, ensuring alignment to approved scope, timelines, cost, and quality expectations. • Implement and run project governance mechanisms, including stage gates, reviews, and executive reporting working closely with PMO related processes. • Identify and actively manage risks, dependencies, and issues across programs, ensuring timely resolution and escalation when required. • Ensure adherence to approved delivery methodologies, standards, and controls across the GCC. 3. D&IT Service Delivery Governance • Govern D&IT service delivery across functional areas within the GCC. • Monitor service performance against defined SLAs, KPIs, and quality metrics, driving corrective actions where gaps exist. • Ensure compliance with audit, risk, security, and regulatory requirements through disciplined operational governance. • Promote operational excellence through standardization, continuous improvement, and adoption of best practices. 4. Operational Enablement & Transformation • Contribute to GCC operational maturity by supporting transformation initiatives, capability build out, and service expansion as identified by the D&IT Senior Director. • Provide governance and oversight for innovation, automation, and process optimization initiatives. • Partner with regional stakeholders and local partners to ensure consistent governance and delivery outcomes. • Provide oversight on software distribution and ASN management. 5. Reporting & Performance Management • Produce clear, data driven reports on program, project, and operational performance for D&IT Senior Director India & APAC. • Ensure accurate and timely maintenance of documentation, dashboards, and metrics using approved tools and templates. • Drive transparency through meaningful insights, trends, and recommendations for leadership decision making. Preferred Qualifications • Strong governance, program management, and risk management capability Excellent communication and stakeholder engagement skills across technical and non technical audiences Strong analytical, reporting, and decision support skills Customer centric mindset with a focus on delivery excellence Minimum Qualifications Education • Bachelor s degree in engineering - IT/Software/Computer related field or equivalent experience with a 3-year degree in STEM. Experience • 10+ years of total IT experience • Minimum 3 years of cross functional experience managing programs, projects, and diverse stakeholder groups • Proven experience in governance, service management, and operational governance within large global IT organizations Certifications PMP Certification desired Company Industry Engineering Design & Consulting Department / Functional Area IT Software Keywords Manager-D&IT GCC Governance And Operations Get real-time job updates only on our App