Manager Operations - Tourism Services

Overview

To effectively manage general administration and marketing activities and proactively maintain records of day-to-day activities To undertake the responsibility of sourcing, procuring, maintenance & invoice processing of office supplies & other facilities and amenities Profile Job

Responsibilities

• Manage day to day tourism operations, administration and coordination activities while ensuring cost control on regular expenses
• Responsible to support the team across regions with all operational, admin and coordination work
• Manage & coordinate admin activities including liaison with Internal & external stakeholders Ensure implementation of the contract negotiated with service providers /clients
• Responsible for provision of stationery, food, corporate gifts, etc. as per requirement given by Business Units/ Management
• Maintain records of client bills to ensure timely payment of bills after seeking approval
• Process bills to accounts for payments and maintain receipts of invoices
• Ensure filing of claims and recovery
• Support all tourism accounts across regions with daily operations and back-end support
• Implement operational policies and procedures to enhance client partnership Ensure all client communications and interactions are documented and accessible to relevant team members
• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships
• Monitor and track all operational activities across regions
• Reporting of activities as required by business Generate financial data, compile and submit reports, and assess the financial health of the client accounts
• Preparation of monthly, quarterly and annual account reconciliations, and updating and reading of accounting books Monitor and enforce compliance with tax and financial reporting standards
• Intermediate in ensuring smooth and efficient flow of information between internal and external stakeholders
• Mediate between the organization, employees, stakeholders on financial issues for amicable resolution of differences

Education

Minimum: Graduate or global equivalent degree Additional: Postgraduate or global equivalent degree. Language: Bilingual in English and Arabic is essential; other languages.

Experience

5 – 8 years of relevant experience Knowledge & Key

Skills

• Basic knowledge of Computers and work with MS Office efficiently Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Indictive KRA Admin / Finance support Vendor Management Internal customer satisfaction (VOC/ ESAT scores) Timely processing of vendor invoices Operational Support Budgeting for Tourism Service accounts Employment Type Full-time

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