Manager Software Development

Manages a team of resources - FTEs Contractors Offshore - that develops implements maintains and supports software products and applications using appropriate processes methodologies and technologies in compliance with SITA's policies and procedures. KEY RESPONSIBILITIES Lead the development, maintenance, and support of enterprise-scale software applications, integration services, and business-critical systems. Manage the design, enhancement, and delivery of software solutions utilizing Java, CoolGen, and related technologies, ensuring high levels of quality, security, performance, and reliability. Oversee software releases, system enhancements, defect resolution, and reporting capabilities while collaborating with cross-functional stakeholders to translate business requirements into effective technical solutions. Drive the analysis and resolution of complex technical issues, identify root causes, and implement sustainable corrective actions to support operational excellence. Manage the end-to-end software development lifecycle, including planning, resource allocation, estimation, implementation, testing, deployment, and post-production support. Promote the adoption of best practices, development standards, and process improvements to enhance delivery effectiveness and system maintainability. Work closely with architecture, infrastructure, operations, and project teams to support technology transformation initiatives and ensure software solutions continue to meet evolving business and customer needs. Qualifications EXPERIENCE 5+ years experience in a Software Engineering environment. KNOWLEDGE & SKILLS Strong software development and maintenance experience in enterprise-scale, mission-critical environments. Proven expertise in Java application development and support, with knowledge of modern software development principles and best practices. Experience with CoolGen development and maintenance is highly desirable. Strong understanding of system integration concepts, APIs, web services, and distributed application architectures. Experience in troubleshooting, root-cause analysis, and resolution of complex technical and production issues. Knowledge of the Software Development Life Cycle (SDLC), Agile methodologies, change management, and quality assurance practices. Proficiency in SQL and database technologies, including data analysis and reporting solutions. Ability to design, develop, maintain, and optimize software applications, interfaces, and reporting capabilities. Strong planning, prioritization, and resource management skills with the ability to balance multiple initiatives and operational demands. Excellent stakeholder management, communication, and collaboration skills, with the ability to work effectively across technical and business teams. Strong analytical and problem-solving skills with a focus on delivering reliable, scalable, and maintainable solutions. Ability to work effectively in a fast-paced environment supporting critical business operations and evolving customer requirements. Fluent in English and Arabic, both written and verbal. PROFESSION COMPETENCIES Software Development & Maintenance Java Application Development CoolGen Development & Support Systems Integration & API Services Requirements Analysis Application Design & Architecture Software Development Life Cycle (SDLC) Agile Development Methodologies Release & Change Management Incident Management & Problem Resolution Root Cause Analysis Technical Troubleshooting Database & SQL Technologies Reporting & Business Intelligence Solutions Configuration Management Quality Assurance & Testing System Performance & Reliability Risk Management Resource Planning & Team Leadership Stakeholder Management Technical Documentation Process Improvement & Continuous Improvement Standards, Procedures & Compliance Coaching, Mentoring & People Development CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Developing Talent Impact & Influence Leading Execution Managing Performance Results Orientation Teamwork EDUCATION & QUALIFICATIONS Bachelors or Masters degree in Computer Sciences or Engineering.

Desired Candidate Profile

EXPERIENCE 5+ years experience in a Software Engineering environment. KNOWLEDGE & SKILLS Strong software development and maintenance experience in enterprise-scale, mission-critical environments. Proven expertise in Java application development and support, with knowledge of modern software development principles and best practices. Experience with CoolGen development and maintenance is highly desirable. Strong understanding of system integration concepts, APIs, web services, and distributed application architectures. Experience in troubleshooting, root-cause analysis, and resolution of complex technical and production issues. Knowledge of the Software Development Life Cycle (SDLC), Agile methodologies, change management, and quality assurance practices. Proficiency in SQL and database technologies, including data analysis and reporting solutions. Ability to design, develop, maintain, and optimize software applications, interfaces, and reporting capabilities. Strong planning, prioritization, and resource management skills with the ability to balance multiple initiatives and operational demands. Excellent stakeholder management, communication, and collaboration skills, with the ability to work effectively across technical and business teams. Strong analytical and problem-solving skills with a focus on delivering reliable, scalable, and maintainable solutions. Ability to work effectively in a fast-paced environment supporting critical business operations and evolving customer requirements. Fluent in English and Arabic, both written and verbal.