Mentorship Manager

As a mentorship Manager you will own entire function including the advisor network and supervisors, the student assignment and follow-up process through to genuine learning activity, the performance standards against which advisors are measured, and the monthly advisor compensation cycle that funds the operation. This is a data-driven operational role : guidance metrics are the primary management tool, and the role holder is responsible for defining and establishing those metrics. Responsibilities Advisor Network & Team Leadership Build, lead, and develop a distributed network of full-time and part-time Student Advisors and their supervisors from recruitment and onboarding to training and succession planning. Establish appropriate supervisory spans that enable supervisors to effectively manage their teams, and align the size of the advisor network with student volumes across each program. Guidance Quality & Advisor Performance Translate effective student guidance into measurable standards, including assigned student portfolio coverage, speed of initial contact, follow-up continuity, and the learning activity achieved by each student. Manage the performance evaluation cycle for every advisor and supervisor and make decisions based on the resulting performance data. Student Assignment & Activation Own the full student journey from receiving partner student lists through assignment and ultimately to active learning. Define student assignment rules, ensure full coverage of every student on the list, maintain service-level standards for initial contact, and re-engage students who have become inactive. Each program has its own definition of an activated student , and each program is measured against its respective activation standard. Compensation, Incentives & Cost Management Manage the monthly Student Advisor compensation cycle in coordination with the Finance team. Design the incentive model so that compensation is directly linked to outcomes. Manage cost per activated student as a key operational metric and provide leadership with proposals supported by clearly calculated operational costs. Reporting & Partner Management Prepare monthly and quarterly Student Guidance performance reports for leadership. Provide the Student Guidance section of partner reports and represent the department in follow-up and performance review meetings with partners. Systems & Work Tools Own the Student Guidance platform and related operating procedures. Identify the department's operational and technology needs, work with Product and Data teams to deliver them, and build customized operational tools when speed and flexibility are required.

Desired Candidate Profile

Minimum 10 years of experience in operations, program management, or field team management, including direct leadership of a distributed or multi-site team. Proven track record of managing teams through data: establishing performance standards, communicating them clearly, and measuring team performance against them. Strong operational data skills, including the ability to work with raw data, extract key metrics, and understand and explain how those metrics are calculated. Advanced spreadsheet skills are required; experience with Business Intelligence (BI) tools is a strong advantage. Proficiency with AI tools and demonstrated ability to use them on a daily basis to build customized operational tools. Experience leading teams comprising both full-time and part-time employees. Familiarity with the nonprofit, education, or social development sector in Saudi Arabia . Native Arabic speaker with professional working proficiency in English preferred. Bachelor's degree in a relevant field.