Microsoft 365 Consultant (L2)

Microsoft 365 Administration: Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres. Migration Services: Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive. Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection. Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing. Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business. Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing. Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response. Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required. L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics. Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation. Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions.

Desired Candidate Profile

Requirements 3-5 years of hands-on experience with Microsoft 365 technologies. At least 2 years of experience in customer-facing consulting or managed services. Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects. Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online. Good understanding of on-premises Active Directory, Exchange Server, and DNS. Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.