Microsoft Dynamics 365 Administrator

Key Responsibilities

• System Administration: Manage and maintain Dynamics 365 environments, including production, sandbox, and development instances
• Configure and manage user roles, security permissions, and access controls
• Monitor system performance, troubleshoot issues, and implement optimizations
• Perform regular updates, patches, and upgrades to Dynamics 365
• User Support and Training: Provide technical support to end-users, resolving issues related to Dynamics 365 functionality
• Conduct training sessions and create user guides to improve system adoption and efficiency
• Act as the primary point of contact for Dynamics 365-related queries and support requests
• Configuration and Customization: Configure Dynamics 365 modules (e.g., Sales, Customer Service, Marketing, Finance, Supply Chain) to meet business needs
• Customize dashboards, forms, views, and workflows to enhance user experience
• Manage data imports, exports, and migrations using tools like Data Import Wizard or third-party solutions
• Security and Compliance: Implement and enforce security policies to protect sensitive data within Dynamics 365
• Conduct regular security audits and vulnerability assessments
• Ensure compliance with industry standards and regulations (e.g., GDPR, HIPAA, SOX)
• Integration and Automation: Configure and manage integrations between Dynamics 365 and other systems (e.g., Power Platform, Azure, third-party applications)
• Develop and maintain automated workflows using Power Automate (formerly Microsoft Flow)
• Troubleshoot and resolve integration issues
• Documentation and Reporting: Maintain detailed documentation of system configurations, processes, and procedures
• Generate and analyze reports on system performance, usage, and incidents
• Develop and update disaster recovery and business continuity plans for Dynamics 365

Education

Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience

3+ years of experience as a Dynamics 365 Administrator or in a similar role. Hands-on experience with Dynamics 365 configuration, customization, and administration. Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus. Experience with data migrations, integrations, and troubleshooting.

Technical Skills

• Proficiency in Dynamics 365 administration tools and features
• Knowledge of security best practices and compliance requirements
• Familiarity with Azure services, SQL Server, and APIs
• Basic understanding of programming languages (e.g., JavaScript, C#) is a plus
• Certifications (Preferred): Microsoft Certified: Dynamics 365 Fundamentals (MB-901)
• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft Certified: Dynamics 365 Administrator (MB-210, MB-220, or MB-230)
• Soft

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work independently and as part of a team
• Desired Candidate Profile

Job Summary

We are seeking a skilled Microsoft Dynamics 365 Administrator to manage and maintain our Dynamics 365 environment. The ideal candidate will have hands-on experience in administering Dynamics 365, ensuring system performance, security, and reliability. This role requires a proactive individual with strong technical skills, attention to detail, and the ability to support end-users effectively.