Pre-Sales Consultant (Contact Center | Avaya | Cisco)

Job Description Roles & Responsibilities About the Role We are seeking an experienced Pre-Sales Consultant with strong expertise in Contact Center technologies, customer experience (CX) solutions, and enterprise communications platforms. The candidate will work closely with sales teams, customers, and technology partners to design, present, and position Contact Center solutions based on platforms such as Avaya and Cisco. The ideal candidate should possess strong technical, business, and consulting skills to support solution design, customer presentations, RFP responses, and solution demonstrations. Key Responsibilities Pre-Sales & Solution Consulting Engage with customers to understand business requirements and CX transformation objectives. Conduct discovery workshops and requirement-gathering sessions. Design Contact Center and Unified Communications solutions aligned with customer needs. Prepare high-level and low-level solution architectures. Support sales teams throughout the sales lifecycle. Technical Solution Design Design and recommend solutions using: Avaya Contact Center Cisco Contact Center Enterprise (CCE) Cisco Webex Contact Center Avaya Experience Platform (AXP) IVR and Self-Service Solutions Workforce Management (WFM) Quality Management (QM) Omnichannel Customer Engagement AI-powered Contact Center Solutions Voice Bots and Chatbots CRM Integrations Customer Engagement Deliver product demonstrations and Proof of Concepts (PoCs). Conduct technical presentations and executive briefings. Prepare solution proposals, BOMs, and technical documentation. Participate in customer meetings and partner engagements. Bid Management & RFP Support Analyze RFP/RFQ/RFI requirements. Create technical responses and solution documents. Develop effort estimates and implementation approaches. Coordinate with OEMs, partners, and internal delivery teams. Required Skills Contact Center Technologies Strong experience with Avaya and Cisco Contact Center platforms. Knowledge of: ACD IVR CTI SIP VoIP Omnichannel Routing Workforce Optimization Call Recording Solutions Technical Skills SIP Protocols Voice Networking Contact Center Architecture Cloud Contact Center Solutions APIs and Integrations CRM Integration (Salesforce, Dynamics 365, ServiceNow) AI and Conversational Bots Business Skills Solution Consulting Customer Presentations Proposal Writing Technical Documentation Stakeholder Management Negotiation Support Preferred Certifications Cisco CCNP Collaboration Cisco Webex Contact Center Certification Avaya Certified Support Specialist (ACSS) Avaya Certified Solution Expert (ACSE) ITIL Foundation Cloud Certifications (AWS, Azure, Google Cloud) Why Join Us? Work on large-scale CX and Contact Center transformation projects. Exposure to AI-powered customer experience platforms. Opportunity to collaborate with leading technology providers such as Avaya and Cisco. Career growth in CX, Contact Center, Cloud, and AI solutions. Keywords: Pre-Sales Consultant, Solution Consultant, Contact Center, Avaya, Cisco, Webex Contact Center, UC, CCaaS, CX, Omnichannel, IVR, AI Bot, Voice Bot, CRM Integration, Cloud Contact Center. Desired Candidate Profile Required Qualifications Educational Qualification Bachelor s Degree in Engineering, Computer Science, Information Technology, Telecommunications, or related field. Preferred Industry Experience Contact Center & CX Telecommunications IT Services System Integration Managed Services Digital Transformation Projects Required Skills Contact Center Technologies Strong experience with Avaya and Cisco Contact Center platforms. Knowledge of: ACD IVR CTI SIP VoIP Omnichannel Routing Workforce Optimization Call Recording Solutions Technical Skills SIP Protocols Voice Networking Contact Center Architecture Cloud Contact Center Solutions APIs and Integrations CRM Integration (Salesforce, Dynamics 365, ServiceNow) AI and Conversational Bots Business Skills Solution Consulting Customer Presentations Proposal Writing Technical Documentation Stakeholder Management Negotiation Support Preferred Certifications Cisco CCNP Collaboration Cisco Webex Contact Center Certification Avaya Certified Support Specialist (ACSS) Avaya Certified Solution Expert (ACSE) ITIL Foundation Cloud Certifications (AWS, Azure, Google Cloud) Company Industry IT - Software Services Department / Functional Area SalesBusiness Development Keywords Pre-Sales Consultant (Contact Center | Avaya | Cisco) Get real-time job updates only on our App