Process Improvement Sr. Specialist

Support delivery of process excellence initiatives by leading end-to-end diagnostics, process mapping, RCA, and implementation support for telecom business processes helping improve operational efficiency, customer experience, and cost through Lean/Six Sigma and data-driven improvement, in alignment with Vodafone objectives and the Sr. Lead s transformation agenda Key Accountabilities & Decision Ownership Lead workstreams within process optimization projects : deliver assigned scope from discovery to implementation, ensuring alignment to priorities and measurable outcomes (supports execution of major optimization initiatives Run process diagnostics : capture VOC/pain points, map As-Is/To-Be, identify waste and bottlenecks, and recommend improvements Perform RCA and propose solutions: conduct 5-Why/Fishbone/Pareto and validate root causes using data/logs and operational evidence. Analytics & KPI management : build KPI baselines, benchmarking views, and tracking to monitor performance and confirm benefits Standardization and document : draft SOPs, controls, checklists, and process documentation; maintain version control and ensure repeatability Stakeholder engagement & workshops : facilitate process mapping/RCA/prioritization workshops and drive action closure across teams (supports cross-functional collaboration and influence Business case support : quantify benefits (time, cost, risk reduction, CX), support business case inputs and benefit tracking Change enablement support : prepare communication/training drafts and operational readiness packs for new processes

Desired Candidate Profile

Core Competencies, Knowledge, and Experience Process mapping & redesign: E2E thinking, handoffs, controls Structured problem solving: CA, hypothesis testing, simplification of ambiguity) Analytical capability: trend analysis, KPI design, insights) Stakeholder management & facilitation: workshops, alignment, influence without authority Documentation & communication: SOPs, presentations, executive-ready updates Must have technical / professional qualifications +3 years experience in process improvement / transformation / management consulting Strong communication and collaboration skills; able to engage cross-functionally Lean Six Sigma Green Belt Tools: Excel/PowerPoint; process mapping; reporting (Power BI is a plus)