Product Support Engineer

Solution design and quotations Triage customer, website, branch and partner enquiries Establish vessel details (IMO), trading area, onboard network, users and paying entity Design satcom and connectivity solutions, including BOMs and diagrams Source supplier pricing, stock, lead times, freight and installation costs Issue itemised offers and follow up through to customer order Order fulfilment and reporting Raise requisitions and coordinate supplier POs Track readiness, freight and delivery to vessel Align registration, payment and invoicing with Accounts Keep trackers and the weekly sales report accurate Airtime products and tenders Explain plans, Priority data, Data Booster and top-up options to customers Spot upsell opportunities across plans and Value Added Services Prepare technical and commercial tender inputs

Desired Candidate Profile

Bachelor's degree in Electronics, Telecommunications or Electrical Engineering, or equivalent 2–4 years of experience in maritime satcom, marine electronics or telecom pre-sales Hands-on experience preparing technical quotations and costings Strong Excel skills Experience with satcom, telecom or IT network solutions Exposure to SD-WAN and firewalls Employment Type Full-time