Program Manager - Professional Services

The Program Manager is responsible for ensuring the successful delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services Engineers and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions. The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities

• Manage the relationship with the customer and all stakeholders Identify resources needed and work with resource manager to build the right project team for the delivery of the project
• Work closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities for project delivery
• Coordinate internal Professional Services resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage escalations with all levels internally and externally to resolve challenges and to achieve success
• Create and maintain comprehensive project documentation
• Apply effectively Fortinet's methodology and enforces project standards
• Perform risk management to minimize Fortinet's exposure and risk on projects
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project
• Forecast accurately revenue and monitor project profitability
• Assure project legal documents are completed and signed at start of the project
• Facilitate team and client meetings effectively
• Understand how to communicate difficult/sensitive information tactfully
• Desired Candidate Profile

Job Requirements

• Around 5 years in similar position
• Technical understanding of security, cloud and networking projects
• Exceptional organizational skills including attention to detail and multi-tasking skills
• Outstanding negotiation, oral communication and presentation skills
• Outstanding written communication skills, combining courtesy, precision, conciseness and clarity
• Excellent conflict resolution skills
• Experience working with global enterprise, MSSP, carrier and governmental customers
• Experience at working both independently and in a team-oriented, collaborative environment
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Strong commitment and self-driven individual

Education

Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience. PMP and/or PRINCE II certification.