Project Manager (Customer Service Projects)

The Project Manager is responsible for the end-to-end management and successful execution of Medium Voltage (MV) and Low Voltage (LV) switchgear, protection systems, Substation Automation Systems (SAS), and Digital Power projects within the Customer Services (CS) business. The role ensures that projects are delivered safely, on schedule, within budget, and in compliance with contractual, technical, and quality requirements. The Project Manager serves as the primary customer interface and is accountable for project profitability, customer satisfaction, risk management, and operational excellence throughout the project lifecycle. The position includes retrofit, modernization, upgrade, replacement, maintenance, testing and commissioning, protection relay migration, automation system upgrades, cybersecurity enhancements, and digital service solutions. Key Responsibilities Project Management & Execution Lead and manage multiple customer service projects from order intake through final acceptance and warranty closure. Develop project execution plans, schedules, resource plans, risk registers, and communication plans. Ensure compliance with PM@Siemens principles, customer requirements, and contractual obligations. Coordinate engineering, procurement, manufacturing, logistics, installation, testing, commissioning, and handover activities. Monitor project progress and implement recovery plans when required. Conduct project review meetings with internal and external stakeholders. Manage MV/LV switchgear projects. Lead protection and automation project teams. Be responsible for commercial and financial management, including profit and loss (P&L) accountability. Serve as the primary point of contact for customers and establish and maintain strong customer relationships. Ensure compliance with Health, Safety, and Environment (HSE) standards and promote Siemens' Zero Harm Culture. Ensure adherence to Siemens Quality Management requirements. Lead cross-functional project teams and coordinate project activities effectively. Identify, assess, and mitigate project risks throughout the project lifecycle.

Desired Candidate Profile

What We Are Looking For Required Qualifications Bachelor's Degree in Electrical Engineering. Preferred Qualifications Master's Degree in Electrical Engineering, Project Management, or Business Administration (MBA). Professional certifications such as PMP (Project Management Professional), Siemens Certified Project Manager, PRINCE2 Practitioner, PMI-SP, NEBOSH, or IOSH. Experience Requirements Minimum of 8-12 years of experience in power distribution, protection, and automation systems. Minimum of 5 years of project management experience. Proven experience in MV/LV switchgear projects. Strong experience in protection and automation projects. Experience in both brownfield and greenfield projects. Experience managing projects within utility, infrastructure, transportation, commercial, industrial, water, oil & gas, and energy sectors. Experience in customer service, retrofit, and modernization projects is highly preferred.