Quality Monitoring Specialist

Objective of the Position:We’re looking for a mid‑level Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.Key Responsibilities:Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.Gather audit feedback and identify opportunities to enhance performance and processes.Share practical quality tips with sales teams to improve individual and team performance.Collaborate with sales leaders to align quality standards and calibrate evaluations.Prepare regular quality performance reports for management.Identify process gaps and suggest improvements across the sales cycle.Monitor customer feedback and integrate insights into ongoing quality improvements.