Retail Vehicles Sales Executive

Summary Sells new vehicles to retail customers at MAG showrooms, guiding them from inquiry and test drive to financing, order, delivery and follow-up, while meeting sales targets and brand customer-experience standards. Tasks • Generate prospects from walk-ins, calls, digital leads, referrals and events. • Record every lead, test drive and follow-up in the CRM. • Achieve monthly unit sales, accessories and financing penetration targets. • Resolve customer concerns during the buying and delivery process. • Process orders, contracts, payments and financing applications, and track delivery dates. • Coordinate with Sales Support, PDI, Registration and Finance for smooth delivery. • Prepare daily and monthly sales activity reports. • Check stock availability and specifications in the system before quoting. • Follow pricing, discount and delivery policies. • Keep product and competitor knowledge current through OEM training. Education Bachelor's degree. Experience 2 4 years of vehicle sales or consumer sales experience. Skill • Customer-Focused Approach • Initiates Compelling Sales Conversations • Understands Buying Influencer Needs • Action Planning • Builds Rapport • In-Depth Questioning • Manages Resistance • Questions Strategically • Understands Customer Needs • Understands Issues/Motivations • Verbal Communication • Review and Reporting • Closes Effectively • Diagnoses Needs with Questions • Effectively Presents Solutions • Navigates Customer Challenges • Negotiates Strategically/Tactically • Prospecting • Qualifying • Strengthens Customer Connections • Presentation Creation • Spreadsheet Expertise • Document Management • Customer relationship management (CRM) software • Direct Sales Competencies Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Interpersonal Savvy: Relating openly and comfortably with diverse groups of people. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.