Sales Officer

Position Title: Sales Officer Reports to: Sales Manager

Department

Metals Business JOB PURPOSE Execute the end-to-end sales process from sales enquiries to the receipt of final payments for Metal Business orders booked in line with the Company guidelines and procedures and achieve DMB budget/target. Maintain accounts receivables and debtors control records for the Metals department and ensure timely completion of the overall cycle under the supervision of the CEO Metals and the Line Manager. KEY ACCOUNTABILITIES Policies, Processes and Procedures Implement all section policies, processes and procedures Budgets Implement the section work plans within budget Continuous Improvement Participate in initiatives for innovation and continuous improvement in pursuit of greater productivity Reports Provide inputs for the preparation of accurate and timely performance reports, as required Develop Vendor pending orders and stage-wise progress reports for follow up Logistics Operations Liaise with Logistics department to organize hired transport and containers for loading of goods in line with Ducab s commitments to customers and keep all stakeholders updated on statuses of shipments Plan and organize the timely delivery of DMB materials to customers in line with their specifications and requirements Monitor status of orders and stock levels and take corrective action as necessary Coordination Liaise between clients and DMB finance department and negotiate best payment terms to DMB benefit and implement the same into client s monthly invoices. Close the sales process with payment follow-up and collection. Customs Clearance and Forwarding Check import and export documents for accuracy of documentation against specifications; and report any discrepancies Prepare cargo schedules and files of import/export documents to obtain customs clearance and ensure timely delivery in line with contract terms Obtain environmental protection clearances and import permits for hazardous materials (if any) Liaise with third party inspection providers and fix the inspection date/time; obtain their report, ensure receipt of correct certificates and documents Sales and Export Orders and Documentation Process Provide proper and accurate documents for pre and post-dispatch in line with requirements and follow up on the schedule for confirmed sales orders Plan dispatches of sales orders in line with DMB commitments to its customers to ensure timely execution Arrange loading of export orders ensuring all export documentation is completed and orders are executed on time Liaise with the planning department, plant Yard team and Logistics department to ensure efficient execution of customer s orders Follow up with materials allocation by planning to ensure all orders placed meet the customer s delivery dates and specifications Provide updates to customers regarding the status of goods dispatched Provide required pre-dispatch and post-dispatch documents to customers to ensure they receive materials on time Collect and maintain all Proof of Delivery documents for external auditors to provide validation of delivery dates and relevant information Maintain all records of post-order documents for proper control Maintain all sales document files to ensure proper record keeping Sales Invoice and Inspection on Receipt Liaise with Logistics for Shipping once the confirmation of sales orders is completed to provide status updates and ensure proper LC documentation is provided to the Finance department Follow up and check with the Finance department to obtain tracking numbers of the original LC documents submitted Report discrepancies, overages, shortages and damages and follow up with vendors, freight agents and Insurance companies to prevent rejection of insurance claims and loss of revenue SAP System Maintain sales orders in SAP, based on customer specific requirements ensuring accuracy of information in the system SCOPE AND FINANCIALS Scope: The job holder covers the documentation and dispatch of DMB products to customers Financial Range: NIL Organization Size: +1200 Employees INTERFACES Internal: Aluminum & Copper Rod Production teams, Quality and Finance departments, Logistics Direct Reportees: NIL External: Customers, vendors and third party inspection providers (if required)

Desired Candidate Profile

KNOWLEDGE AND QUALIFICATIONS Essential: Relevant Degree with specialised training in the execution of sales orders. Good knowledge of logistics, incoterms, LC conditions and other payment terms. Product knowledge of Copper, Aluminium & Al. Alloy Rods. Desirable: Degree in Engineering/Science or Diploma (preferable). Job

Skills

• Good communication, computer skills, capable of reading and interpreting materials certification documents & logistics
• Behavioural Competencies: Keenness for accuracy, systematic approach, transparency, integrity, professionalism, caring & supportive style, passion for excellence, change management orientation

Experience

2 4 years of relevant Sales and Logistics experience in materials control, LC documentation, preferably for DMB products in a manufacturing industry environment.