Security Manager

Job Description Roles & Responsibilities Job Objective : To oversee, coordinate, monitor and manage the performance of appointed security service providers across the company’s property portfolio, ensuring compliance with contractual obligations, safety standards, and regulatory requirements, while maintaining a secure and safe environment for residents, visitors, and assets. Key Responsibilities 1. Security Operations Oversight Supervise and monitor security operations across all communities and manage properties. Managed properties include residential buildings and villas, retail, commercial, hospitality and master community. Ensure security deployment aligns with approved manning levels and site requirements. Conduct regular site inspections and audits (day/night) to assess service quality and compliance. Ensure all security systems (CCTV, access control, barriers, etc.) are operational and properly utilized. 2. Service Provider Management Act as the primary point of contact for the appointed security service providers. Monitor contractor performance against KPIs, SLAs, and contractual obligations. Review and validate monthly invoices for actual deployment and attendance. Conduct regular performance review meetings with service providers. Ensure adequate staffing, training, and supervision by the contractor. 3. Incident Management & Reporting Ensure all incidents are properly reported, recorded, and investigated. Review incident reports and recommend corrective and preventive actions. Coordinate with internal teams and external authorities when required. Maintain incident logs and ensure timely escalation of critical issues. 4. Compliance & Risk Management Ensure compliance with local laws, regulations, and authority requirements (e.g., security licensing, safety standards). Develop and implement security policies, procedures, and SOPs. Conduct risk assessments and recommend mitigation measures. Ensure emergency response procedures are in place and regularly tested. 5. Training & Awareness Ensure security personnel are adequately trained and certified. Conduct periodic drills (fire, evacuation, emergency response). Support awareness programs for residents and staff on safety and security practices. 6. Stakeholder Coordination Coordinate with Community Managers, FM teams, and other stakeholders on security matters. Address resident complaints and feedback related to security services. Support events and special security arrangements within communities. 7. Documentation & Reporting Prepare regular reports (weekly/monthly) on security performance, incidents, and risks. Maintain updated records of deployment, incidents, audits, and compliance documents. Track and report KPIs and improvement plans. Key Performance Indicators (KPIs) Compliance with SLA/KPI requirements of service providers Reduction in security incidents and response times Audit and inspection scores Accuracy of billing verification Resident satisfaction related to security services Timely closure of incidents and corrective actions Desired Candidate Profile Qualifications & Experience Bachelor’s degree or Diploma in Security Management, Business Administration, or related field Minimum 5–8 years of experience in security operations, preferably in community management, real estate, or facilities management Experience managing outsourced security contracts is essential Knowledge of security systems (CCTV, access control, etc.) Skills & Competencies Strong leadership and contractor management skills Excellent communication and report-writing abilities Attention to detail and strong analytical skills Knowledge of risk assessment and incident investigation Ability to handle emergencies and make quick decisions Proficiency in MS Office and reporting tools Working Conditions Will require travel between multiple sites within the portfolio Flexibility to attend emergency situations outside standard working hours Periodic night inspections and audits Optional / Preferred Certifications Security management certifications First Aid / Fire Safety certification Any relevant local authority security certification Employment Type Full Time Company Industry Real Estate Department / Functional Area GuardsSecurity Services Keywords Security ManagementSecurity ManagerSecurity OfficerSecurity Supervisor Get real-time job updates only on our App