Senior Application Support Specialist

Job Description Roles & Responsibilities We are hiring a Senior Application Support Specialist to provide L2/L3 application support across the client's Information Systems Department enterprise applications portfolio. The role owns escalated incidents, problem management, and continuous service improvement on mission-critical platforms used across infrastructure, finance, and operations. Key Responsibilities Provide L2/L3 support across enterprise applications (ERP, EDMS, CRM, custom .NET/Java apps). Triage and resolve complex application incidents within SLA, including database-level troubleshooting. Drive root cause analysis and problem records to closure. Develop and maintain runbooks, knowledge base articles, and operational documentation. Coordinate with vendors for L4 support and software defect resolution. Author and execute SQL queries to investigate data and configuration issues. Support major change implementations, deployments, and patching activities. Work with infrastructure and security teams on cross-functional incidents. Own the application monitoring and alerting framework. Desired Candidate Profile Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related discipline. 8+ years in application support, with 3+ at L2/L3 level on enterprise platforms. Strong SQL skills (Oracle PL/SQL or T-SQL) for production troubleshooting. Hands-on with at least two enterprise platforms ERP (Oracle EBS/Fusion, SAP, Microsoft Dynamics), EDMS (OpenText, FileNet, SharePoint), or comparable. ITIL v4 Foundation certification. Experience with ITSM tooling (ServiceNow, BMC Helix, ManageEngine). Native or fluent Arabic AND professional English preferred (not mandatory). Preferred / Nice to Have ITIL v4 Intermediate / Practitioner. Oracle DBA OCP or Microsoft DP-300 / equivalent DBA credential. Prior experience in Qatar government or large public-sector enterprise. Working knowledge of Java, .NET, or Python for log analysis and scripting. Application monitoring (Dynatrace, AppDynamics, New Relic) hands-on. Company Industry IT - Software Services Department / Functional Area IT Software Keywords Senior Application Support Specialist Get real-time job updates only on our App