Senior Customer Success Engineer

Job Description Roles & Responsibilities Duties, Responsibilities and Accountabilities: Providing customer support for offered products and services Develop and deliver best-in-class support to our growing list of customers Providing technical support to our clients, managing client issues to resolution. Providing detailed documentation to support the issue resolution Organizing additional resources from other teams to aid the issue to completion Providing the clients with bi/monthly status reports and system health checks Should be responsible of understanding the project and desired outcome Understanding customers complex technical requirements, Offering expertise in how to use our product, Respond to Customer Tickets and Chat Inquiries, Provide efficient and relevant feedback on customer needs and requirements to relevant stakeholders within the business. Job Internal Relations: Support Team Members Product Team Services Team Testing Team Quality Team UIUX team Job External Relations: Customers through ticketing system TECHNICAL COMPETENCIES Educational Qualification: Bachelor's degree in computer science (or related field). Professional Certifications: Microsoft.Net (C# and/or VB) Excellent in (ASP, MVC) Excellent Microsoft SQL development. Experience: Minimum 3 years of experience in Software development field. Special Technical Skills: Experience with .Net framework and with the C# programming language. Strong understanding of object-oriented programming Develop web applications and websites using MVC architecture (.Net core is a plus). Experience with Entity Framework and MS SQL. Debug, Test, Deploy, tracing and maintain applications to optimize performance. Develop web services/web API. Familiar with design patterns. Experience with Angular is a plus Designing and developing large scalable solutions. BEHAVIOURAL COMPETENCIES Knowledge, Skills and Abilities (KSAs) Excellent command of written and spoken English. Professionalism and accountability. Excellent communication skills. Good research and development skills. Accuracy and attention to detail. Problem solving and decision making. Adaptability and flexibility. Ability to learn. Analytical thinking. Desired Candidate Profile Bachelor's degree in computer science (or related field). Microsoft.Net (C# and/or VB) Excellent in (ASP, MVC) Excellent Microsoft SQL development. Minimum 3 years of experience in Software development field. Experience with .Net framework and with the C# programming language. Strong understanding of object-oriented programming Develop web applications and websites using MVC architecture (.Net core is a plus). Experience with Entity Framework and MS SQL. Debug, Test, Deploy, tracing and maintain applications to optimize performance. Develop web services/web API. Familiar with design patterns. Experience with Angular is a plus Designing and developing large scalable solutions. Excellent command of written and spoken English. Professionalism and accountability. Excellent communication skills. Good research and development skills. Accuracy and attention to detail. Problem solving and decision making. Adaptability and flexibility. Ability to learn. Analytical thinking. Company Industry RecruitmentPlacement FirmExecutive Search Department / Functional Area IT Software Keywords Senior Customer Success Engineer Get real-time job updates only on our App