Senior Customer Support ( Fluent English )

Job Summary:We’re looking for a proactive and people-oriented Senior Customer Support to join our team. In this role, you’ll be responsible for managing key client accounts, driving growth, and leading a small team to deliver results. You'll collaborate across departments to ensure client satisfaction and align with company goals.Key Responsibilities:Client ManagementBuild and maintain strong, long-term relationships with clientsUnderstand client needs and provide tailored solutionsDrive account growth through upselling, cross-selling, and renewalsProactively resolve client issues in a timely and effective mannerMonitor and report on account performance, KPIs, and client satisfactionTeam LeadershipSupervise and support direct reports with coaching and regular feedbackAllocate tasks effectively and manage team workflowsMonitor team performance and guide continuous improvementIdentify and implement process improvements to enhance efficiency and resultsCollaboration & StrategyCollaborate with internal teams (sales, customer success, operations) to meet client expectationsContribute to the development and execution of account growth strategiesKeep leadership informed of key client updates, challenges, and opportunitiesSupport the delivery of company-wide KPIs and strategic objectives