Senior Solution Consultant

Job Description Roles & Responsibilities This is an exciting opportunity for an experienced Senior Solution Consultant to join a high-growth SaaS technology organization and play a key role in driving business growth across the freight forwarding and logistics sector. The successful candidate will combine deep industry expertise with strong solution consulting, business transformation, and consultative selling capabilities. Rather than operating solely as a traditional pre-sales resource, this individual will take ownership of strategic customer engagements, lead discovery and solution discussions, and act as a trusted advisor to enterprise customers throughout the sales and transformation journey. Working closely with Product, Engineering, Marketing, Implementation, Customer Success, and Sales teams, the Senior Solution Consultant will identify customer challenges, design value-driven solutions, demonstrate the capabilities of the SaaS platform, and help customers achieve measurable improvements in operational efficiency, automation, productivity, and ROI. The role will also contribute to product strategy by bringing forward customer insights, emerging industry trends, integration requirements, and opportunities for continued platform innovation. Position Description Lead strategic customer engagements and position the organization s SaaS solutions against complex freight forwarding, logistics, and supply chain business requirements. Own solution-focused customer conversations from initial discovery and requirements gathering through solution validation and proposal development. Conduct business discovery workshops to understand customer processes, operational challenges, technology environments, and digital transformation objectives. Assess existing freight forwarding and logistics workflows and recommend scalable, best-fit technology solutions aligned with customer requirements. Deliver tailored product demonstrations, executive-level presentations, solution workshops, and Proof of Concepts (POCs) that clearly communicate business value. Develop value-based business cases that demonstrate operational efficiencies, automation opportunities, productivity improvements, cost savings, ROI, and measurable business outcomes. Lead functional solution discussions and contribute to RFP and RFI responses, solution proposals, presentations, and supporting documentation. Serve as a trusted advisor to enterprise customers undergoing digital transformation initiatives within freight forwarding and logistics operations. Recommend industry best practices and technology-enabled process improvements that reduce manual work, streamline operations, and enhance business performance. Design and recommend solutions across key logistics processes, including customer booking, spot quotations, shipment lifecycle management, documentation, customs compliance, rate management, order management, fulfillment, supplier collaboration, and transportation planning. Translate complex customer business requirements into scalable and practical functional solution designs. Collaborate with Product Management, Engineering, and other technical teams to align customer requirements with existing product capabilities and future platform development. Identify product enhancement opportunities, emerging industry trends, automation requirements, and competitive differentiators that can strengthen the organization s SaaS offering. Recommend and support integration strategies involving ERP, CRM, TMS, WMS, EDI providers, customs platforms, carrier networks, APIs, and third-party logistics applications. Lead customer workshops, business process assessments, solution consulting engagements, and executive briefings with senior stakeholders and decision-makers. Build and maintain trusted relationships with enterprise customers, business leaders, and executive-level stakeholders. Support implementation teams during project kick-offs and solution handovers, ensuring a clear and seamless transition from sales through implementation. Mentor junior consultants and contribute to knowledge sharing, best practices, and continuous improvement across cross-functional teams. Represent the organization at customer meetings, executive briefings, logistics conferences, industry forums, webinars, trade associations, and technology exhibitions. Develop and maintain relationships with regional freight forwarding, logistics, and supply chain trade associations to strengthen market presence and industry engagement. Participate in industry networking events, trade association meetings, conferences, exhibitions, technology forums, and logistics summits to identify emerging market trends and customer opportunities. Partner with Marketing to develop and deliver webinars, solution presentations, thought leadership initiatives, digital campaigns, and customer engagement programs that support market awareness and demand generation. Contribute to marketing content, case studies, whitepapers, blogs, presentations, and customer success stories that showcase industry expertise and solution capabilities. Research customer organizations, competitive landscapes, and evolving logistics technology trends to identify new business opportunities and inform market strategy. Provide strategic market and customer insights to support product roadmap development, solution innovation, and broader business growth initiatives. Contribute directly to revenue growth by leading consultative, solution-based customer engagements and demonstrating measurable business value through deep industry expertise. Desired Candidate Profile 12+ years of experience in Solution Consulting, Solution Selling, Business Consulting, Enterprise SaaS Consulting, or a closely related customer-facing technology role. Strong knowledge and practical experience within freight forwarding, international logistics, supply chain, or logistics technology environments. Experience with freight forwarding or supply chain SaaS solutions, enterprise technology platforms, or digital transformation initiatives. Proven ability to lead customer-facing solution engagements throughout complex enterprise sales cycles. Demonstrated experience engaging with enterprise customers and senior business stakeholders across international or global markets. Proven track record of supporting or leading digital transformation initiatives within freight forwarding, logistics, or supply chain organizations. Strong understanding of freight forwarding operations and business processes, with the ability to translate operational challenges into technology-driven solutions. Experience working with or understanding ERP, TMS, WMS, CRM, API, EDI, customs platforms, and third-party system integrations. Exceptional presentation, communication, negotiation, stakeholder management, and consultative selling skills. Ability to engage confidently with C-level executives, senior decision-makers, operational leaders, and technical stakeholders. Strong business acumen with the ability to develop and communicate value propositions, ROI, and measurable business outcomes. Experience representing a technology or logistics organization at industry conferences, trade associations, customer events, webinars, or technology forums is highly preferred. Bachelor s degree in Engineering, Computer Science, Supply Chain, Logistics, Business, or a related discipline. MBA in Supply Chain, Operations, Business Management, or a related field is considered an asset. Relevant certifications in Logistics, Supply Chain, Cloud Technologies, SaaS Solutions, or related disciplines are an advantage. Company Industry LogisticsTransportationWarehousingCourier Department / Functional Area IT Software Keywords Senior Solution Consultant Get real-time job updates only on our App