Senior Technical Account Manager, Microsegmentation

Are you excited to work with innovative security products? Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes? Join Akamai's Enterprise Security Group and work with Guardicore! Akamai Guardicore is changing how organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better. Partner with the best The Technical Account Manager role involves leveraging technical expertise to optimize Guardicore platform value through micro-segmentation, ZTNA, and DNS Firewall solutions. As a Senior Technical Account Manager, Microsegmentation, you will be responsible for: Serving as the dedicated technical resource, assisting the customer with optimal platform configuration and use case strategy to drive maximum value Aggregating technical challenges and collaborating with Guardicore's services and support teams to ensure speedy resolution Building a complete picture and success plan of a customer's environment, processes, and deployment characteristics Becoming the internal champion and voice of the customer, liaising with product, support, services, and other teams for long-term success Maintaining operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health Working remotely with our customers in the META region, with the ability to travel on-site when required Do what you love

Desired Candidate Profile

Have relevant experience in Enterprise Networking, CyberSecurity, or DevOps in a customer-facing role Demonstrate a working knowledge of networking protocols, firewalls, and cybersecurity principles Have troubleshooting and deployment experience with Windows and Linux environments, and building solutions with basic scripting and API (i.e., Python, REST) Have proven experience in developing productive relationships with multiple levels in an organization, from CISO to Engineers Demonstrate communication and presentation skills with passion and excitement for learning, business communication and embracing new technologies Possess CISSP/ CCSP/ CISM/ CEH/ CCIE Security or any of the following from GIAC (GCIA/ GCIH/ GCED/ GMON) Be fluent in Arabic and English