Senior Technical Support Engineer

Job Scope The Senior Technical Support Engineer is accountable for supervising the company technical support department and team of engineers addressing issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times. Main Duties and Responsibilities Technical and Operations • Supervise and lead the installation and configuration of products and solutions requested by clients as required • Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases • Support the team with specifications on the company products and services, technical details, troubleshooting issues and comparisons pertaining to competitive models • Prepare and deliver tender specifications and request for proposals (RFPs) related to products and services that best suit client s requirements and needs • Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager • Establish and maintain strong relationships with partners and clients and ensure constant communication and support to vendors • Assist in the presentation of effective POC/demo to partners/end users

Desired Candidate Profile

Position Requirements Education Bachelor s degree in Computer Science or any other related field Experience At least 5 years of relevant experience in providing technical support for VMWare solutions. #LI-DNI