service advisor automobile

Act as the primary point of contact for customers, ensuring a welcoming and informative experience from the moment they enter the service center. Assess customer needs by actively listening and asking probing questions to ensure accurate diagnosis and service recommendations. Provide detailed explanations of services, repairs, and costs to customers, enhancing their understanding and trust in the service process. Coordinate and schedule service appointments efficiently, optimizing service department workflow and minimizing customer wait times.

Desired Candidate Profile

High school diploma or equivalent; an associate degree in automotive technology is preferred for a competitive edge. A minimum of 3 years of experience in automotive service advising or related roles, showcasing a strong understanding of service operations. Proven track record of excellent customer service skills, with the ability to build rapport and maintain long-term relationships. Employment Type Full-time