Service Configuration Engineer

Engineer CMDB population and service context with Observability: Discovery, MID Server and Service Mapping. Implement approved CSDM/data-model designs and IRE controls under Digital Workplace ownership. Diagnose discovery/mapping failures, secure credentials and prevent duplicate CIs. Coordinate with CMDB stewards and process owners to produce reliable configuration evidence. Proposed must-haves: Discovery schedules/patterns, credentials/network prerequisites and Service Mapping troubleshooting. Apply CSDM, IRE identification/reconciliation, source precedence and service relationships; resolve duplicates/health issues safely, with evidence of hands-on mapping delivery. Certifications: Proposed mandatory: current ServiceNow CSA and Certified Implementation Specialist – Discovery. Validate credentials and applicable maintenance status before submission. Desirable: CIS-Service Mapping and ITIL 4 Foundation. Final requirements subject to hiring-manager validation.

Desired Candidate Profile

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 5 years of experience in IT infrastructure, systems administration, or DevOps, with a focus on configuration management. Proven expertise in at least one major configuration management tool (e.g., Ansible, Chef, Puppet, SaltStack). Strong understanding of cloud platforms (AWS, Azure, GCP) and their configuration management services. Employment Type Full-time

Keywords