ServiceNow Platform Lead

Main duties and day-to-day tasks expected from the resource Lead CoE platform governance, single-front-door demand intake, release planning and improvement under Digital Workplace ownership. Prepare management prioritization decisions; align delivery with process-owner outcomes, Enterprise Architecture and security. Govern capacity, vendor performance, partner augmentation and internal knowledge transfer. Coordinate with Service Operations, Observability and GRC. Required Skills Primary technical and functional skills Proposed must-haves: hands-on ServiceNow implementation leadership; demand triage, backlog prioritization, release/upgrade controls, access oversight, technical-debt management and performance reporting. Demonstrate regulated-environment governance and vendor management. Key Deliverables Expected outputs and outcomes from the resource Governance/responsibility model; demand intake and roadmap; release/upgrade calendar; health/risk reporting with manager-agreed measures; vendor controls and operating procedures. Retain control-ready evidence, agree BAU ownership and transition acceptance, document residual risks, and deliver partner-to-internal knowledge transfer and ServiceNow University graduate learning plans. ECTION 3 – CERTIFICATIONS & TECHNICAL REQUIREMENTS Certifications e.g. AWS Certified, PMP, CISSP, Azure, ITIL Proposed mandatory: current ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist – IT Service Management (CIS-ITSM), and ITIL 4 Foundation. Desirable: ServiceNow architecture credentials and advanced ITIL qualifications. Preferred Tech Stacke.g. Python, Java, React, Kubernetes, Power BI Preferred exposure to ITSM, CMDB/CSDM, integration and workflow automation sufficient to govern design trade-offs. ITOM and governance/risk capabilities are desirable, not confirmed ADCB installations. Tools / Platformse.g. JIRA, Confluence, GitHub, ServiceNow, Postman Hands-on ServiceNow administration, access/reporting and release tools; backlog/governance registers and approved documentation tools. Desirable: automated testing and source-control practices. Licensed modules and exact tools require confirmation.

Desired Candidate Profile

Years of Experience Proposed minimum: 10+ years overall technology/service-management experience, including 5+ years with ServiceNow Skills ServiceNow Governance Demand Intake Employment Type Full-time