ServiceNow Technical Lead

Architect and design scalable, robust ServiceNow solutions that align with business objectives and best practices. Lead and mentor a team of ServiceNow developers and administrators, fostering a collaborative and high-performing environment. Oversee the development lifecycle, ensuring quality, efficiency, and adherence to coding standards for all ServiceNow implementations. Translate complex business requirements into technical specifications and actionable development tasks.

Desired Candidate Profile

Required Skills Primary technical and functional skills Proposed must-haves: JavaScript/Glide APIs, business rules, client/server scripting, ACLs, scoped applications and Flow Designer; hands-on REST authentication, error handling and transformations. Apply secure coding, source/update-set controls, testing, upgrade-conflict resolution and rollback design. Screening: code review and integration-failure scenario, supported by production. Key Deliverables Expected outputs and outcomes from the resource Approved solution/integration designs; reusable engineering patterns; reviewed code/configuration and tested integrations; regression/upgrade assessments and deployment/rollback plans. Maintain scoped-app standards, technical-debt backlog and control-ready evidence. Hand over source records and BAU runbooks, coach internal engineers and document partner knowledge-transfer acceptance. Certifications e.g. AWS Certified, PMP, CISSP, Azure, ITIL Proposed mandatory: current ServiceNow CSA, Certified Application Developer (CAD), and CIS-ITSM. Desirable: implementation credentials aligned to assigned integration/ITOM scope and architecture qualifications. Employment Type Full-time

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