Soft Services Manager

Job Description Roles & Responsibilities ROLE PURPOSE Lead all soft services across Wa'ad Al Shamal and Jalamid — janitorial, landscaping, pest control, waste management, laundry, and housekeeping — ensuring service quality, safety, cost control, contractor performance, and end-user satisfaction across Maaden North. KEY RESPONSIBILITIES Lead daily soft services operations across offices, accommodation, camps, and external areas. Manage contractors against contracts, SOW, SLAs, KPIs, HSE requirements, and Maaden expectations. Conduct site inspections, document gaps, and drive timely corrective actions. Ensure all service requests are managed and closed through CAFM, MyFM, or the approved FM system. Validate additional service requests: scope, manpower, materials, cost, and approvals. Coordinate with FM, HR, EHSS, Operations, Housing, Procurement, and Security for smooth delivery. Lead continuous improvement in hygiene, workplace appearance, and employee experience. Prepare weekly and monthly performance reports covering KPIs, risks, costs, and action plans. Desired Candidate Profile Bachelor degree in Facility Management, Business Administration, Engineering, or Hospitality. 10+ years in FM or soft services, including 5+ years in a supervisory or managerial role. Experience in industrial, mining, camps, or large multi-site operations is highly preferred. Strong knowledge of janitorial, landscaping, pest control, waste, laundry, and housekeeping standards. Solid grasp of contract management, SLA/KPI monitoring, cost control, and service governance. Familiarity with CAFM, CMMS, MyFM, or similar systems; strong HSE and permit-to-work awareness. Ability to work with Arabic- and English-speaking stakeholders; English proficiency (IELTS 5.0 or equivalent). Employment Type Full Time Company Industry ConstructionCivil Engineering Department / Functional Area ChefsF&BHousekeepingFront Desk Keywords Operational EfficiencyCustomer ServiceOperations ManagerComplianceContract NegotiationVendor ManagementTeam LeadershipMaintenance And Services CoordinatorCAFMCMMSMyFMMiningLarge Multisite OperationsContract ManagementSLA/KPI Monitoring Get real-time job updates only on our App