Sr Account Executive - Agentic AI

Revenue & Pipeline Ownership Own enterprise and government ARR targets and drive meaningful, predictable revenue growth quarter over quarter Build and manage a high quality pipeline. You obsess over deal progression and forecast accuracy, not just volume Map every account strategically: decision makers, influencers, blockers, budget owners, timing, and internal politics Agentic AI Sales Execution Run full sales cycles end-to-end: discovery, business case, pilot scoping, executive alignment, negotiation, and close Lead value based conversations with C-suite stakeholders, not product demos. Translate autonomous AI capabilities into hard business outcomes such as: cost per contact reduction, deflection rate improvement, CSAT uplift, headcount efficiency,etc. Sell the transformation story confidently: how AI Agents change the operating model of a contact centre, not just automate a workflow or a chat agent. Handle the "will this replace my team?" objection head-on. You have been through this conversation many times and have a clean, credible answer. Pilot Leadership Scope pilots like a consultant. Define success metrics with the customer upfront and hold the line on them throughout. Build business cases in real time. You can open a spreadsheet in front of a CX director and show: "If you deflect 30% of tier-1 tickets at your current volume, here is your payback in months." Own the pilot outcome. You do not hand off to Customer Success, you stay accountable until the customer sees measurable value. Market & Stakeholder Development Develop and maintain executive relationships across your target accounts, becoming a trusted advisor. Partner closely with Solution Consultants, Product and Customer Support to ensure smooth handovers, technically credible demos, and successful customer onboarding. Continuously sharpen your understanding of the Agentic AI landscape, competitive positioning, and CX technology trends. Leverage and grow your network within Saudi and GCC organizations to accelerate pipeline development.

Desired Candidate Profile

Someone with 6-12 years of experience with at least 2 5 of those selling to CX/contact center buyers. Have sold to CX and contact centre buyers. Understands what AHT, FCR, CSAT, deflection rate, cost-per-contact, agent utilisation, and shrinkage mean. Came from a CCaaS, conversational AI, or CX software vendor. Preferably: Genesys, NICE, Zendesk, Freshworks, Kore.ai, Cognigy, Ada, Intercom, Talkdesk, Avaya, Unifonic. Experience in selling automation or bots specifically is a strong advantage. Has a consultative mindset and an ROI-led seller; not a transactional closer. Our AI Agent is a 6-to-9-month enterprise cycle with a business case, a pilot, an integration conversation, and a change-management story. You build deals; you don't work inbound queues. An Arabic-native with deep Saudi/GCC market fluency. You understand how to navigate procurement in a Saudi bank, a telco, or a government entity - including Nafath, PDPL compliance, and the internal politics that determine whether a deal closes. This is non-negotiable for our ICP.