Sr Analyst I IT Operations

Provide expert technical support in infrastructure services, responding to complex issues and inquiries. Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. Participate in the development of infrastructure documentation, including incident reports and configuration details. Apply deep technical knowledge to address complex infrastructure-related problems. Follow established best practices and standards in infrastructure service delivery. Apply critical thinking and technical skills to find solutions to infrastructure issues.

Desired Candidate Profile

Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays abreast with industry knowledge and technology An advanced degree in a relevant field is a plus. Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus.