Support Implementation Engineer

Technical Implementation Consultant with minimum 5 years of experience supporting, maintaining and integrating applications in a SaaS environment The ideal candidate will be an Implementation Consultant with minimum 5 years of experience in Solution support, maintenance, integration and customization. Responsibilities include installations, upgrades, troubleshooting, problem resolution, customization, bug fixing and end user support in SaaS/On-Prem environment. Clear and effective communication, presentation and relationship skills are essential. This role will give you the opportunity to travel and work at various customers' sites across the globe, meeting new people, learning about new cultures while doing your job

Responsibilities

• Implement and install solutions on the customer's test and production environments
• Work onsite and offsite to troubleshoot and diagnose customer reported issues Act positively and respond promptly to the customers requests/tickets
• Prepare, review and ensure accuracy of technical documentation
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
• Document customer problems and resolutions Perform any other job-related duties incidental to the work
• Conduct Product Training onsite and remotely
• Experience in one or more of below is a plus Certification in AWS/Azure/Docker/Kubernetes SQL scripting especially T-SQL and PL/SQL. Working knowledge of Oracle, DB2 DBMS Database tuning and optimization PowerShell scripting Experience in Financial industry (banking) Good Academic Record