Technical Project Manager (CRM, Telephony)

Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch Gather and align requirements between business, IT teams, and vendors Manage external suppliers: timelines, commitments, SLAs, risks, and escalations Coordinate the work of CRM, infrastructure, and other internal teams Participate in the evaluation of technical solutions and integrations Organize testing and acceptance of the solution Verify the correctness of key scenarios and CRM integration Organize documentation and knowledge transfer from the vendor

Desired Candidate Profile

Experience leading technical/integration projects Experience working independently with IT vendors and contractors Solid understanding of telephony and call/contact center processes Understanding of SIP/VoIP sufficient to communicate with technical specialists Experience with integrations: CRM, REST API, Webhooks, external services Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting Ability to manage timelines, risks, dependencies, and ensure commitments are met English for working with international vendors