Technical Support Specialist

Elsewedy Electric -

6Th Of October, Egypt Listed 2 months ago via Wuzzuf

Provide first-line IT support to ODP employees, customers, and government authorities.• Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).• Install, configure, and maintain computers, laptops, printers, and peripheral devices.• Configure and manage user accounts, permissions, and access rights.• Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.• Perform routine health checks for IT systems and proactively identify potential issues.• Support basic network connectivity troubleshooting and escalate complex issues when required.• Maintain accurate IT asset inventory and lifecycle records.• Prepare technical documentation, operational procedures, and periodic performance reports.Ensure compliance with IT policies, security standards, and operational proceduresBenefits :Attractive package Transportation or Car allowances Medical Family Quarter BonusMobile Allowances Competitive benefits

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CompanyElsewedy Electric -
Location6Th Of October, Egypt
CategoryCybersecurity
SourceWuzzuf
Listed2 months ago

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