Technical Support Specialist

As a Technical Support Specialist, you will be an integral part of a dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .NET-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities Provide customer support for deployment and usage-related software issues Resolve and troubleshoot software problems using custom internal ticketing tools Collaborate with development and QA teams on issue resolution Author and maintain knowledge base articles on common service issues Manage multiple support projects with attention to detail Communicate effectively with customers and internal teams Required Qualifications Entry-level experience in technical support or customer-facing roles High school diploma or equivalent Strong verbal and written technical communication skills Proficiency with Windows platform infrastructure (ASP.NET, IIS, Message Queuing, Authentication) Demonstrated customer service and problem-solving abilities Preferred Qualifications Experience with SQL Server and database management Ability to build consultative relationships with customers and resellers Comfort with public speaking and presentations Self-starter with strong organizational skills

Desired Candidate Profile

Entry-level experience in technical support or customer-facing roles High school diploma or equivalent Strong verbal and written technical communication skills Proficiency with Windows platform infrastructure (ASP.NET, IIS, Message Queuing, Authentication) Demonstrated customer service and problem-solving abilities