Account Manager (Remote)

Job Description Roles & Responsibilities About I’m Brands I’m Brands is a Dubai-based communications agency helping businesses grow through strategic marketing, branding, digital solutions, and content-driven growth. For more than three years, we have partnered with businesses across the UAE, Saudi Arabia, and international markets, providing high-impact marketing solutions designed to help brands attract customers, strengthen their market presence, and scale successfully. Our core services include: • Social Media Management • AI Content Creation • Paid Advertising (Meta & Google Ads) • Website Design & Development • Brand Creation & Identity Development We are currently expanding our Client Success Department and looking for a proactive Account Manager to join our growing team. Position Overview As an Account Manager, you will be responsible for managing client relationships and ensuring the successful delivery of projects. You will act as the main point of contact between clients and the internal team, coordinating communication, managing expectations, collecting information, overseeing execution, and ensuring projects are delivered on time and to a high standard. This role requires strong communication skills, attention to detail, project coordination abilities, and a solid understanding of marketing processes. Key Responsibilities • Manage a portfolio of 4–5 active clients • Serve as the primary point of contact for assigned accounts • Conduct regular meetings and follow-ups with clients • Gather project requirements, feedback, and approvals • Coordinate communication between clients and internal teams • Assign and monitor tasks across designers, marketers, developers, and other specialists • Ensure projects are delivered on time and according to scope • Review deliverables before presenting them to clients • Track project progress and prepare status updates • Identify risks, delays, or communication issues and resolve them proactively • Maintain organized project documentation and records Requirements • Fluent English (written and spoken) • Arabic is a strong advantage but not required • Previous experience in account management, project management, client service, marketing, or agency environments is preferred • Strong communication and relationship-building skills • Understanding of digital marketing and content creation processes • Good visual judgment and attention to quality standards • Strong organizational and multitasking abilities • Ability to manage multiple projects simultaneously • Familiarity with AI tools and modern digital platforms is an advantage Personal Qualities • Professional and client-oriented • Highly organized • Detail-oriented • Responsible and dependable • Strong problem-solving mindset • Positive attitude and excellent communication skills • Ability to work independently in a remote environment Working Conditions • Fully remote position • International projects and clients • Opportunity to work with brands across the UAE, Saudi Arabia, and international markets • Long-term career growth opportunities • Dynamic and fast-paced agency environment Training & Career Development Our hiring process is designed to support long-term growth. Stage 1: Initial Interview Stage 2: Practical Test Assignment Stage 3: Interview Review Stage 4: Two-Week Internship Program Week 1: Training and onboarding Week 2: Practical project coordination and client communication Stage 5: Three-Month Probation Period Stage 6: Full-Time Position Successful candidates will have the opportunity to grow into: Account Manager → Senior Account Manager → Client Success Lead → Operations Director Performance Metrics Success in this role will be measured through: • Client satisfaction and retention • Project delivery timelines • Quality of communication • Accuracy of project coordination • Team efficiency and task completion rates Desired Candidate Profile How to Apply If you are organized, proactive, and passionate about working with clients and creative teams, we would love to hear from you. Please submit your application along with your CV and a short introduction describing your experience in account management, project coordination, or client service. Employment Type Full Time Company Industry MediaPublishingTVRadioOutdoorDigital Department / Functional Area Product DevelopmentProduct Management Keywords MarketingSocial Media MarketingBrand Communication Get real-time job updates only on our App