Administrator - School Systems

Duties

• Serve as part of a 3 team administrator squad for iSAMS & Powerschool
• Support the implementation, configuration and maintenance of SIS and related enterprise applications
• Support the implementation of new educational technologies, system enhancements, integrations, and digital transformation initiatives across the organization
• Support system administration activities, including user access, permissions and compliance with Aldar Education policies and standards
• Support the integrity, availability, security, and performance of educational systems through proactive monitoring, maintenance, troubleshooting, and issue resolution
• Support data management processes and maintain data quality across integrated platforms including iSAMS, Salesforce, MuleSoft, Live Aldar, CPOMS, and other enterprise systems
• Deliver functional and technical support to schools and central teams, ensuring timely resolution of incidents, service requests, and operational issues
• Support and maintain reporting, analytics, dashboards, and business intelligence solutions to support operational and educational decision-making
• Support the process improvement and automation initiatives that increase efficiency, reduce manual effort, and maximize the use of native system functionality
• Create, maintain, and deliver training, user documentation, and knowledge transfer materials to support system adoption and effective use
• Specific

Duties

• Administer iSAMS and related educational systems for Aldar Education schools, including Charter and IB curriculum schools
• Configure and maintain academic, attendance, pastoral, assessment, and administrative modules within iSAMS. Support AI-driven integrations and automation initiatives across iSAMS and related enterprise systems
• Assist in the implementation and support of APIs, middleware integrations, and data exchange processes between educational and business systems
• Support the development of automated reports, centralized dashboards, and cross-platform reporting solutions
• Support report card configuration and distribution processes through Live Aldar in collaboration with relevant teams
• Align with Infrastructure and Applications teams to implement and maintain SSO, authentication services, and identity management processes
• Create, manage, and maintain user accounts, roles, security groups, and access permissions in accordance with data governance requirements
• Support and maintain third-party applications and integrations, including Destiny Follett and other approved educational technology platforms, as required
• Support the installation, configuration and maintain cloud-hosted and on-premises applications as required
• Support data recovery processes, and business continuity activities where required
• Troubleshoot application issues
• Prioritize and resolve service desk tickets and support requests in accordance with agreed service levels
• Maintain technical documentation, system procedures, configuration records, and operational guidelines
• Support in delivering training and support to school staff on system usage, data entry, reporting, data security, and best practices
• Support annual academic year rollover activities, ensuring successful system transitions and data continuity across all schools
• Assist with system testing, validation, and user acceptance activities for new releases, upgrades, and implementations
• Develop an in-depth understanding of educational systems and business processes to provide effective support
• Perform other duties and responsibilities as assigned by management

Qualifications

• Bachelor's degree in computer science, Information Technology, or similar
• Minimum

Experience

At least three years of experience managing education systems. Must have experience managing school information systems, such as iSAMs, Engage, PowerSchool, etc. Experience setting up & implementing new software in schools is advantageous . Job Specific Knowledge &

Skills

Working knowledge of school information systems Strong communication skills Strong customer service skills Ability to work independently with minimal supervision and take initiative to solve problems Work in a highly collaborative and effective manner, both independently and in cross-functional teams Skilled in multi-tasking and handling pressure A proven track record of pro-active Initiative planning and implementation