After Service Supervisor

Job Description Roles & Responsibilities Team Management Prepare the team for upcoming jobs and allocate job cards to maximize throughput in a timely manner. Ensure quality checks are done on finished jobs by technicians to minimize return jobs and complaints. Monitor and improve the competency of team members. Accountable for the functioning and repairs of tools/equipment used in the workshop. Operational Management Review pre-order forms to confirm parts requirements and ensure guaranteed solutions. Monitor warranty jobs to ensure compliance with warranty guidelines and facilitate smooth processing. Review workshop figures to monitor progress of operational targets and prepare reports for management discussions. Monitor communication with customers through Service Advisors to enhance customer satisfaction. Service Efficiency Ensure optimum utilization of workshop labor and resources to achieve operational efficiency targets. Extend 24x7 service support to customers, including emergency support for breakdowns. Handle stringent requirements from customers for vehicle/bus uptime to avoid penalties for delays. Desired Candidate Profile Strong communication skills. Technical knowledge in vehicle diagnosis and repair. Ability to think analytically and plan effectively. Proficiency in technical software and workshop management. What Qualifies You For The Role: Diploma in Mechanical/Automotive or related field. Certified Automotive Technician. Minimum 5 years of hands-on experience in workshop repair and operations, with at least 2 years in a supervisory capacity. BKT (Bus Key Technician) Certification from Volvo Bus Corporation is advantageous. Sound technical knowledge in vehicle diagnosis and repair. Good communicator in English; Arabic language skills are an advantage. Knowledge of technical software. Valid UAE Passenger Bus driver's license is advantageous. Employment Type Full Time Company Industry AutomotiveAutomobileAuto Accessories Department / Functional Area SalesBusiness Development Keywords Technical Support LeadershipField Service OperationsEscalation ManagementCustomer Support LeadProblem ResolutionSupport Operations LeadCustomer SatisfactionProcess ImprovementTechnical Service SupervisorCustomer Service Management Get real-time job updates only on our App