Benefits Team Leader

Direct the administration and operation of all company benefit programs, including medical and life insurance, mobile plans, and other employee perks. Oversee the end-to-end enrollment processes, mid-year changes, and annual plan renewals. Serve as the primary point of escalation for complex employee benefit inquiries, claims disputes, and resolution of service issues. Review benefits utilization, trends, and associated costs regularly to ensure budget control, accuracy, and optimal value. Support the planning, logistics, and execution of internal employee engagement initiatives and wellness activities. Vendor Management & Procurement Alignment Manage relationships, contracts, service level agreements (SLAs), and renewals with all external HR and benefits service providers. Continuously monitor vendor performance against established Key Performance Indicators (KPIs) and SLAs to guarantee quality service. Partner with Procurement and Finance departments to lead the vendor selection process, request for proposals (RFPs), contract negotiations, and cost optimizations. Review, verify, and audit vendor invoices against usage data and contract terms prior to payment approval. Reporting, Compliance & Administration Prepare periodic benefits utilization reports, vendor performance scorecards, and analytical summaries for leadership, recommending program enhancements where applicable. Maintain accurate, up-to-date documentation, records, and databases related to benefits enrollment and vendor contracts. Ensure all benefits plans and vendor operations comply with company policies, local labor laws, and legal regulations.

Desired Candidate Profile

Bachelor s degree in human resources, Business Administration, or a related field.

Experience

4 6 years of experience in Human Resources, with at least 2 3 years specifically focused on Employee Benefits, Compensation & Benefits, or HR Operations/Vendor Management.

Technical Skills

• Strong proficiency in HRIS platforms and advanced Microsoft Excel (for data analysis and invoice reconciliation)
• In-depth understanding of employee benefit design, insurance mechanics, and vendor contract management
• Soft

Skills

• Exceptional negotiation and vendor management skills
• Strong analytical, problem-solving, and numerical skills
• Excellent verbal and written communication abilities
• Strong empathy and customer service orientation toward employees