Bilingual Customer Service Agent

Job Description Roles & Responsibilities We re hiring Bilingual Arabic & English Customer Service Agents to join the Inbound Voice Campaign supporting a UAE-based telecom company (insourced staff) in Maadi, Cairo. Campaign Overview Client: UAE-based telecom company (insourced staff) Campaign Type: Inbound Voice Supported Country: United Arab Emirates Job Location: Degla Square, Maadi, Cairo Interaction Type: Voice Calls Work Type: On-site Degla Square, Maadi Shifts: Rotational weekly (morning, night, and overnight) Shift Duration: 8 working hours + 1-hour total break Days Off: 2 days weekly (80% consecutive) Training Details Total Duration: 2 months 4 5 weeks of classroom training 4 weeks of practice 1-week certification Daily Schedule: 8 hours + 1-hour break (starting at 8 AM or 3 PM) Days Off: 2 per week Training Payment: Fully paid monthly, regardless of certification results Desired Candidate Profile Hiring Requirements Language Requirement: B1+ English Education: Bachelor's degree or equivalent Experience: Fresh graduates are welcome Required Skills: Excellent communication and customer interaction skills Ability to handle bilingual (Arabic & English) calls Active and friendly tone of voice Company Industry AdvertisingPREvent Management Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Bilingual Customer Service Agent Get real-time job updates only on our App