Business Development Manager

Job Description Roles & Responsibilities Responsibilities To set the strategic go-to-market (GTM) approach thereby establishing the commercial direction of splidu, working in close coordination both with relevant internal and external stakeholders To set and execute the strategic Marketing, Communications and Positioning of splidu s diverse portfolio of solutions, to increase visibility and positioning of splidu as a preferred enabler To engage a set of target key customers with a consultative-selling approach and drive the digital offering and inclusion of specific GTM actions towards key customers In close collaboration with the Co-Founders, design, package and launch new services by embedding digital modules that splidu either possesses, needs developing or sources through strategic partnerships To foster the sharing of best practices and build a growth playbook to improve and shorten the time-to-impact and optimizing cost of new vendor and user acquisitions and solutions being launched To deploy sales operations by driving a pipeline against key metrics, coordinating target setting, incentive design and monitoring sales performance. Requirements You will be expected to perform against wider strategic goals and your key performance target will include achieving or exceeding commercial targets. To thrive in this role, you probably have a few years of experience in a similar role, preferably in the hospitality and food tech space. You are not a stranger to processes such as increasing exponential growth in vendor and user acquisition, upselling, growing customer portfolio and managing the budget. We are a data-driven company so it s good if you like working with data and reports, making sure you can demonstrate the challenges and achievements to the whole organization. Understanding of the overall solution at a detailed level is imperative to provide the level of support expected to our customers. Whilst some relevant experience will be helpful, we have seen that common sense and the personality and attitude to drive vendor and user excellence exist in a few we are looking for that spark in people s eyes to truly move the needle in the right direction Commercial leadership experience with experience in digital, food tech or associated solutions and demonstrated success in achieving and exceeding sales targets Ability to operate in a growth environment, dealing with ambiguity Capacity to understand, articulate and position the value of an assurance-based solution to the customer Passion for sustainability related topics. Strong interest in digital technologies related to trust, transparency and the digital transformation of food tech Flexible and service minded with the ability to simplify and have a high degree of resilience Results oriented having a sense of urgency and can do attitude Innovative and enthusiastic approach to problem-solving Expertise in insights generation to drive positive outcomes in acquiring vendors and users to the platform using appropriate and relevant sales tools Affinity for working with quantitative data, while appreciating the art form that comes with applying it to acquiring vendors and experience seekers Excellent ability to break down and communicate complex ideas Data analysis ability with a solid understanding of links to commercial business. Skills and familiarity with data tools (Clever Tap, Tableau, Salesforce or any other CRM, etc) Excellent analytical and communication skills. Familiarity with both quantitative and qualitative research methods + research best practices. Excellent project management abilities, working closely with multiple stakeholders Hands-on experience in building data-driven models and dashboards Desire to collaborate with the team and build working relationships High level of ownership, quantitative acumen, and entrepreneurship Strong written and verbal English communication skills, and fluency in another language Desired Candidate Profile The Customer Experience Manager is responsible for developing, shaping and executing a holistic customer experience strategy around the customer journey with the aim of improving satisfaction, engagement and customer lifetime value. We advocate for customers, think in their shoes and embrace a strong sense of ownership accountability to solve customer problems and pain points. We are obsessed with delivering wow experiences to win the hearts of our customers. As a Customer Experience Manager, you will manage different relationships between various internal and external stakeholders and users and you are the voice of the customer towards our product team. You will have both operational and strategic responsibilities, so you shouldn t be afraid to get your hands dirty . You will own and contribute to information that measure splidu s end-to-end experience. You will drive studies across multiple solution offerings (e.g. Underground Dining , Private Chef, Events, and other future offerings), partnering with the Co-Founders and Senior Management team members in developing strategies and tactical plans on actionable findings. The role will allow you to make a real impact in our customer s experience and provide a dynamic and innovative solutions to address new challenges. Strategically your mission will be to own and develop relationships with our customers to drive growth through differential experience offerings and retention improvements. On an operational level you will provide support and responds to customer queries via live chat, email support and other engagement tools. To succeed in this role, you will have to be deeply involved in ensuring that the role functions seamlessly with a strong focus on operational excellence and customer satisfaction. An additional critical success factor will be your ability to collaborate with the Sales, Marketing and Product functions to ensure that the customer journey is truly delightful across all touch points. Being innovative and having an out of the box thinking approach is critical to the success of this role. Bringing creativity to the table in everything we do should be second nature to create the differential experience that we are seeking for our customers. Company Industry BankingFinancial ServicesBroking Department / Functional Area SalesBusiness Development Keywords Business Development Manager Get real-time job updates only on our App