Call Center Agent English Account (B1+ English)

e& Cx solutions is hiring now customer service agents for SMB account.  Answer incoming customer calls in a professional and timely mannerHandle customer inquiries related to products, services, billing, and technical supportResolve complaints and provide appropriate solutions within company guidelinesRecord customer interactions and update system data accuratelyEscalate complex issues to higher-level support when necessaryMeet performance targets such as call quality, handling time, and customer satisfactionFollow communication scripts and company policiesMaintain a positive and helpful attitude at all times  Salary & Benefits:13,500+ EGP/month (net & allowances included)Fully paid trainingFree VPN line (Business plan – 1,000 EGP/month)Medical & Social Insurance  Working Conditions:8 working hours + 1-hour break5 working days / 2 rotational days offFemales: latest shift ends at 10 PM Work Location: Maadi, CairoTransportation not provided