Call Center Executive - Arabic Speaker - Customer Excellence

Deliver exceptional customer service in Arabic, resolving inquiries and issues with a focus on first-call resolution and customer satisfaction. Act as a brand ambassador, building rapport and trust with Arabic-speaking customers through empathetic and professional communication. Troubleshoot and diagnose customer issues, providing clear and concise solutions or escalating complex problems to relevant departments. Maintain accurate and detailed customer records in the CRM system, documenting all interactions and resolutions.

Desired Candidate Profile

High school diploma or equivalent; some college education is a plus. Proven experience (2+ years) in a customer-facing role, preferably within a call center environment. Native or near-native fluency in Arabic (written and spoken) is essential. Proficiency in English for internal communication and documentation. Employment Type Full-time

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