Communication Agent

Main Job Duties:Greet callers warmly and ask how-to-help questions.Transfers calls.Records and deliver messages.Relates the inquiry or the request to the appropriate Department/ Person.Calls the appropriate person requested by the caller.Operates switchboard.Taking messages for unavailable employees.Answers callers'  questions.Proofread messages and sort mail.Answers and routes incoming calls on the telephone system.Performs database retrieval for directory information.Locates correct and/or unique spelling of names from the database and/or printed directory.Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.Assists callers in identifying needs and then routing calls appropriately.Places long-distance calls for authorized staff as necessary.Makes sure that long-distance call requests have the Principal or Director's Approval.Updates and maintains a copy of the staff directory and other resources to ensure accurate dispensing of information.Contributes to some internal communication messages.Handles the “How can I help you” section on the CISE website, by answering all incoming messages.Maintain strict confidentiality in performing all the duties.Type all info needed in the inbound and outbound templates.Contributing to compiling together and analyzing all data for patterns reading and plan development.