Customer Service Supervisor( Voice Process)

Job Description Roles & Responsibilities Reporting to the Customer Service Manager, your responsibilities will include: Ensure the achievement of qualitative and quantitative objectives Ensuring compliance with the client's and Organization quality processes and standards Provide regular activity reports . Managing and leading a team of customer advisors: coaching, holding regular individual meetings and team meetings, implementing support plans for low performers. Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions. Act as the primary escalation point for complex customer and ensuring timely resolution and high levels of customer satisfaction. Managing turnover and absenteeism, and implementing the necessary action plans · Drive continuous improvement initiatives to optimize customer service processes, improve operational efficiency, and enhance the customer experience Desired Candidate Profile You have 1 year of experience as a Call center manager (HOME COUNTRY/UAE/GCC) You have a perfect command of English, both written and spoken. You possess the analytical skills to understand and guide the achievement of objectives You have a sense of anticipation and are focused on customer satisfaction and solutions. You are organized and meticulous. You are known for your interpersonal skills. You have a good sense of listening Employment Type Full Time Company Industry Facilities Management Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Call Center OperationsSenior Customer Service RepresentativeTeam LeadershipCustomer Experience SupervisorService Team ManagerOperations Supervisor Customer ServiceCustomer Service Management Get real-time job updates only on our App