Customer Success Specialist

Own and manage customer relationships from the point of sale through successful implementation and trainings.Develop measurements to help understand the impact of successful implementation.Create initiatives that help to drive successful product implementation.Help the customer define their needs and manage their timeline toward seeing value.Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.Respond to customer emails, chats, and calls regarding implementation.Complete video and phone calls to ensure that customers are supported during the onboarding process.Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.Be a Company ABC expert and discuss or educate on any nuance of the product internally and externally. Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.Successfully transfer your customer relationships to a customer success manager after onboarding.Write and submit reports in all matters of importance.