CX/UX Technical Performance Analyst

Job Description Roles & Responsibilities Analyze website and application performance metrics (e.g., load times, error rates, API response times) to identify bottlenecks impacting user experience. Collaborate with engineering and product teams to translate performance data into actionable insights and recommend technical optimizations. Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to CX/UX technical performance. Conduct A/B testing and analyze results to validate the impact of performance improvements on user behavior and conversion rates. Desired Candidate Profile Bachelor's degree in Information Technology, user research and experience or a related field. Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement. Strong understanding of user experience principles, Human-Centered Design, and User-Centered Design methodologies. Experience in user journey mapping, information architecture, and interaction flow analysis. Knowledge of usability evaluation techniques and UX research methodologies. Understanding of user behavior analysis, digital performance measurement, and KPI reporting. Experience with A/B testing and experiment analysis. Knowledge of accessibility standards (WCAG) and digital service guidelines. Ability to translate analytics and findings into actionable recommendations. Minimum Experience: 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles. Hands-on experience in UX research, usability evaluation, or digital service improvement. Strong analytical, problem-solving, communication, and presentation skills. Familiarity with AI-powered tools for user journey analysis, reporting, and productivity. Employment Type Full Time Company Industry RecruitmentPlacement FirmExecutive Search Department / Functional Area IT Software Keywords Site Performance AnalystCX Performance AnalystFrontend PerformanceUser ExperienceAPI PerformanceReal User MonitoringPerformance TuningTechnical CX Analyst Get real-time job updates only on our App