Email Customer Service Agent

Job Description Roles & Responsibilities Role Overview We are hiring Customer Service Agents to handle: 70% Emails 30% Calls You will assist customers, resolve issues, and ensure smooth, professional communication. Key Responsibilities Voice Support Manage inbound customer calls and conduct outbound follow-up calls. Deliver accurate, courteous, and timely resolutions to customer inquiries. Email Support Respond to customer emails with clarity, professionalism, and attention to detail. Address issues effectively or escalate them promptly when required. Requirements English: Proficiency in English at B2/C1 level . 1+ year experience in a US campaign (customer service) Strong email writing skills a must Graduates, dropouts, or gap-year students welcome (no undergraduates) Desired Candidate Profile Company Industry AdvertisingPREvent Management Department / Functional Area HelpdeskCustomer ServiceTelecalling Keywords Email Customer Service Agent Get real-time job updates only on our App