Enterprise Account Manager Logistics SaaS

Job Description Roles & Responsibilities Position Description Drive enterprise engagement across logistics, freight forwarding, customs brokerage, and supply chain organizations to identify business needs and position appropriate technology solutions. Lead consultative sales discussions including product demonstrations, solution presentations, commercial negotiations, and contract finalization with enterprise stakeholders. Manage the full commercial lifecycle from opportunity identification through to onboarding and post-sale transition, ensuring alignment with internal delivery teams. Develop and maintain a structured pipeline of enterprise opportunities aligned with revenue targets and growth objectives. Build and sustain long-term relationships with senior decision-makers and operational stakeholders across key strategic accounts. Oversee account growth initiatives including retention planning, renewal management, and expansion opportunities across multiple business units and geographies. Act as the primary point of contact for key clients, ensuring consistent engagement, issue resolution, and escalation management where required. Coordinate closely with internal teams including implementation, product development, and support functions, to ensure seamless service delivery and customer satisfaction. Gather and interpret customer feedback to support ongoing enhancement of product capabilities and service offerings. Monitor account health indicators, engagement trends, and adoption metrics to proactively manage customer success outcomes. Support continuous improvement initiatives by sharing market insights, customer requirements, and industry trends with internal stakeholders. Qualifications Minimum 10 years of experience in enterprise software sales, strategic account management, or customer-facing commercial roles within logistics technology or SaaS environments. Strong working knowledge of freight forwarding and logistics operations, including ocean and air freight, customs processes, warehousing, transportation, and shipment lifecycle management. Demonstrated success in managing enterprise clients across multi-regional environments, particularly within Asia and the Middle East. Proven ability to drive new business acquisition, account growth, and long-term customer retention within recurring revenue models. Strong commercial acumen with experience in negotiation, stakeholder engagement, and executive-level relationship management. Excellent communication, presentation, and consultative selling skills with the ability to engage senior decision-makers effectively. Exposure to digital transformation initiatives within logistics or supply chain environments is considered an advantage. Education Bachelor s degree in Business Administration, Logistics, Supply Chain Management, or related discipline. Advanced qualifications such as an MBA or equivalent are considered beneficial. Company Industry LogisticsTransportationWarehousingCourier Department / Functional Area SalesBusiness Development Keywords Enterprise Account Manager Logistics SaaS Get real-time job updates only on our App