Executive- Soft Services

Job Description Roles & Responsibilities To support the delivery and management of soft services operations across assigned facilities by ensuring high standards of cleanliness, hygiene, landscaping, waste management, pest control, and customer service. The Executive - Soft Services is responsible for coordinating service providers, maintaining compliance with contractual and HSE requirements, monitoring service quality, and enhancing client and occupant satisfaction. Key Responsibilities: Soft Services Operations Coordinate day-to-day soft services activities including housekeeping, cleaning, waste management, pest control, landscaping, concierge, and support services. Ensure service delivery is carried out in accordance with contractual obligations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Conduct routine inspections to assess cleanliness, hygiene standards, and overall facility appearance. Ensure common areas, washrooms, offices, and public spaces are maintained to prescribed standards. Monitor consumables inventory such as cleaning chemicals, hygiene products, and janitorial supplies. Vendor & Contractor Management Supervise and coordinate outsourced service providers and subcontractors. Monitor contractor performance against agreed KPIs and contractual requirements. Verify completion of scheduled tasks and services. Escalate operational issues and recommend corrective actions where required. Assist in mobilization and deployment of manpower as per site requirements. Client & Stakeholder Management Serve as a point of contact for clients regarding soft services-related concerns. Respond promptly to customer queries, complaints, and service requests. Maintain positive relationships with tenants, occupants, and client representatives. Participate in client meetings and support preparation of service review reports. Reporting & Documentation Maintain daily, weekly, and monthly operational reports. Update inspection checklists, attendance records, and manpower deployment reports. Maintain records relating to cleaning schedules, pest control treatments, waste disposal, and landscaping activities. Prepare performance reports and KPI dashboards for management review. Desired Candidate Profile Education Bachelor's Degree or Diploma in Facilities Management, Hospitality Management, Business Administration, or related field. Experience 3-5 years of experience in Facilities Management, Housekeeping Operations, Hospitality, or Soft Services Management. Experience managing large cleaning teams and service providers. UAE/GCC Facilities Management experience preferred. Employment Type Full Time Company Industry Facilities Management Department / Functional Area ChefsF&BHousekeepingFront Desk Keywords Operations Director Soft Services FocusWorkplace ExperienceContract NegotiationBudget ManagementCustomer SatisfactionDirector Of Facilities And Soft ServicesExperience ManagerService Level Agreements SLAs Get real-time job updates only on our App